Privacy Policy

Effective date: June 15, 2026

At Petco Shop (https://petcoshop.xyz/), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our international online store.

1. Information We Collect

We may collect personal information such as your name, email address, shipping address, payment details, and order history. We also automatically collect technical data like IP address, browser type, and device identifiers.

2. How We Use Your Data

To process orders, deliver products, provide customer support (petcoshop@atomicmail.io), improve our services, and comply with legal obligations. We never sell your personal data to third parties.

3. Cookies & Tracking

We use essential cookies for shopping cart functionality and analytics cookies to enhance performance. You can manage cookie preferences via your browser settings.

4. Data Security

We implement SSL encryption, secure payment gateways, and regular security audits. However, no internet transmission is 100% secure.

5. Your Rights (GDPR & CCPA)

You have the right to access, correct, delete, or restrict processing of your data. Contact us at petcoshop@atomicmail.io for any privacy requests.

6. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices.

Last updated: June 2026

Terms & Conditions

Welcome to Petco Shop (https://petcoshop.xyz/). By using our website, you agree to these Terms.

1. Eligibility

You must be at least 18 years old or have parental consent to make purchases. Our store ships internationally from London, UK.

2. Products & Pricing

All product descriptions, images, and prices are subject to change without notice. We strive for accuracy but do not warrant that descriptions are error-free.

3. Orders & Payment

We reserve the right to cancel any order suspected of fraud. Payment must be completed at checkout via our secure processors.

4. Shipping & Delivery

Delivery times are estimates. Risk of loss passes to you upon carrier pickup. See our Shipping Policy for details.

5. Returns & Refunds

Please review our Refund and Returns Policy. Some items (e.g., perishable goods) are non-returnable.

6. Limitation of Liability

Petco Shop is not liable for indirect damages arising from use of our products or website, to the extent permitted by law.

7. Governing Law

These Terms are governed by the laws of England and Wales.

For questions: petcoshop@atomicmail.io

Refund and Returns Policy

We want you and your pet to be happy. If something isn’t right, here’s how we help.

30-Day Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in original packaging.

Non-Returnable Items

Opened pet food, treats, grooming products, and personalized items cannot be returned for hygiene and safety reasons.

How to Start a Return

Refund Process

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your item arrives damaged or wrong, email us within 48 hours with photos. We’ll send a replacement or issue a full refund immediately.

Shipping Policy

Petco Shop ships worldwide from our fulfillment center in London, UK.

Processing Time

Orders are processed within 1-2 business days (Monday–Friday, excluding UK public holidays).

Shipping Rates & Delivery Estimates

UK (Standard): £3.99 – 2-4 business days
UK (Express): £6.99 – 1-2 business days
Europe: £9.99 – 5-8 business days
Rest of World: £14.99 – 10-14 business days

Customs & Import Taxes

Buyers are responsible for any customs fees or import duties. Petco Shop is not liable for delays caused by customs.

Order Tracking

You will receive a tracking link via email once your order ships. If you haven’t received it within 3 business days, check your spam folder or contact petcoshop@atomicmail.io.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed delivered to the address provided. Please ensure your shipping address is correct.