Our Story: More Than Just a Pet Shop

Petco Shop started in 2018 with a simple belief: every pet deserves the best. Based in London, we've grown into an international destination for pet parents who want quality, transparency, and a touch of fun.

Our founder, Alex, adopted a rescue dog named Milo. During Milo's first week, Alex struggled to find trustworthy products that didn't cost a fortune. That struggle became our mission. Today, we personally test every product category, from grain-free food to eco-friendly toys.

We're not a faceless corporation. We're pet lovers, just like you. Our customer support team (yes, the one at petcoshop@atomicmail.io) includes vet nurses and certified trainers. When you email us, a real person who owns a shedding cat or a hyperactive puppy replies.

Our warehouse in London operates with sustainable packaging, and we offset carbon for every international order. We also donate 2% of profits to local animal shelters across the UK and EU.

Thank you for choosing Petco Shop. Together, let's make tails wag and purrs louder.

Why Petco Shop?

In a sea of pet stores, here's why thousands of international pet parents trust us:

  • Curated Quality: We don't sell everything – we sell the best. Each item is reviewed for safety, ingredients, and durability.
  • International Support: Based in London, shipping worldwide. Our support speaks clear, friendly English and resolves issues within 24 hours.
  • Price Match Guarantee: Found a lower price on a legitimate site? We'll match it and give you 5% extra off.
  • 30-Day No-Nonsense Returns: Even if your pet just didn't like it, we'll refund you. No judgment.
  • Eco-Conscious Packaging: 100% plastic-free shipping materials. Because the planet is every pet's home.

Still not sure? Email us at petcoshop@atomicmail.io – we'll answer honestly, no robots.

How Petco Shop Works

1

Browse & Choose

Explore our 8 curated categories – from food to fashion. Use filters to find exactly what your pet needs.

2

Order Securely

Add to cart, enter your international address, and pay with PayPal, Stripe, or major cards. Your data is encrypted.

3

Receive & Unbox

We ship from London within 1-2 days. Track your order via email. Your package arrives in eco-friendly materials – and maybe a free treat for your furry friend.

Questions? Our team at petcoshop@atomicmail.io is available Mon–Sat, 9am–6pm GMT.

Contact Us

📍 Visit Us (by appointment only):
Petco Shop
42 Paws Lane, Covent Garden
London, WC2E 9BT
United Kingdom

📞 Phone (Mon–Fri, 10am–4pm GMT):
+44 20 7946 0123

✉️ Email Support (fastest):
petcoshop@atomicmail.io

For wholesale or press inquiries, please email with "WHOLESALE" or "PRESS" in the subject line.